Enjoy free shipping on all orders over $100.
WHEN WILL MY ORDER SHIP?
Due to the current high volume of orders, we are experiencing brief delays with some shipments. Most orders should ship within 3-5 business days after being placed. Once your order has shipped, tracking information will be sent to via email. If your order contain a pre-order or back-ordered item, it will be shipped when that item is ready. We ship Monday-Friday via UPS/ USPS. Please allow an extra 3-5 days for us to process your order right after new product releases and during holiday seasons.
All delivery dates are estimates as we ship our order through a third party (USPS, Fedex, DHL, UPS, etc) and we do not ship on non-business days or bank holidays.
We charge a flat rate shipping fee and the amount depends on the country and region you live in:
Dog beds are excluded from the free shipping policy due to the larger sizes of these products, and shipping cost will be calculated by the ship-to address.
Please see more details on our FAQ page.
DUTIES + TAXES FOR ORDERS OUTSIDE OF U.S.
The paid amount for your order does not cover import duties and taxes which may be charged by your local customs office. Such charges are imposed by your customs authorities and are outside of our control. As such, we are unable to accurately estimate and collect the related duties at checkout. It is the responsibility of the customer to pay any local import duties.
You can always contact us for any shipping question at email@example.com.