To be eligible for a return, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging.

All returned items must be unused. If the hang tags are detached from the product, exchanges or returns will not be processed.

Sale items or gift cards are non-refundable.

We have a 30-day return policy for all products. By placing an order, you accepts our return policy.

You can start a return with your order number and zip code/email/phone number.

Refunds can be applied to the original payment method or in the form of store credit.

Please note that final sale items are not eligible to be returned.

For Europe and Canada returns:

Please kindly email kay@lambwolf.co. Upon receipt of your email, our team will proceed with processing your return and send you a return label.

Lambwolf reserves the right to reject any returned product that does not comply with our return policy.

For returns from the rest of the world (outside the U.S., Canada, and Europe):

Please return the items to our warehouse using a trackable shipping service. Once we receive the returned items, we will process your refund or exchange. Kindly note that return shipping costs are the responsibility of the customer.

We will notify you once we’ve received and inspected the returned items. We will refund immediately once your return was approved. Please remember it can take up to 14 days for your bank or credit card company to process the refund.

We have a 30-day exchange policy for all products.

To be eligible for an exchange, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start an exchange, please login to our return/exchagne portal using your order number, zip code or email. Then you can follow the steps in the portal to process the exchange.

For customers in Canada:

Please email orders@lambwolf.co to initiate your return or exchange.

No. Final sale items are non-returnable. 

We have a 1-3 business days processing time before your order is shipped. You’ll receive a notification email with tracking details once your order has been processed.

If your order contain a pre-order or back-ordered item, it will be shipped when that item is ready. We ship Monday-Friday via UPS/ USPS. Please allow an extra 1-2 days for us to process your order right after new product releases and during holiday seasons.

All delivery dates are estimates as we ship our order through a third party (USPS, Fedex, DHL, UPS, etc) and we do not ship on non-business days or bank holidays. 

Please note that it may take 24-48 hours for the shipping carrier to update the tracking information. 

You can find your order's tracking information in the shipping confirmation email. Alternatively, track your order here using the order number provided in that email.

We ship with UPS, USPS, FedEX, and DHL. 

The customs are collected due to your local regulations.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

The Savedby Protection is an insurance for your order, so if your order is lost or stolen during the transit, you will be eligible for a replacement for free if you reach out within 15 days after your order is shipped. 

We highly recommend all of our customers to add the Protection to the order, so if the order is lost or stolen, Savedby's Customer Service will be able to assist further - here

If your order is lost or stolen, and you purchase the Protection for your order, please reach out to Savedby's Customer Service here. 

If you do not have a Protection for your order, please file a claim directly with the carrier if your package is lost or stolen. 

Please login to our return/exchange portal and click on the wrong item missing, then choose the reason " I received the wrong item or missing item" and submit the request.

Our system will process a replacement order automatically. 

Please login to our return/exchange portal and click on the wrong item shipped, then choose the reason " I received the wrong item" and submit the request.

Our system will process a replacement order automatically. 

Please login to our return/exchange portal and click on the wrong item shipped, then choose the reason " item was defective" or "I received the wrong/missing item(s)" and submit the request.

Our system will process a replacement order automatically. 

Feel free to reach out to orders@lambwolf.co if you still need help.

Only if your order is not processed.

Please reach out to orders@lambwolf.co for further assistance. 

Please login to our return/exchange portal and click on the item(s) you'd love to replace, then choose the reason " Warranty" and submit the request.

Check out more details here.

Our system will process a replacement order automatically. 

Feel free to reach out to orders@lambwolf.co if you still need help.

For customers located outside of the U.S., our return portal is currently unable to process warranty requests.

Please email us directly at orders@lambwolf.co to initiate your warranty claim.

Please include the following information in your email (incomplete requests may not be processed):

• Order Number:
• Location.
• Item You’d Like to claim

Important Notes:

• A flat shipping fee will apply based on your location.
• Warranty replacements are issued as store credit of equal value.
• Each claim is limited to one item per order.