Track your order

We’re currently catching up on Black Friday orders 🐾

Black Friday update

Thank you for your amazing Black Friday support! We’re catching up on orders now.

As soon as your order is in process, you’ll get an email update and can track it directly on this page.

Need help?

Frequently Asked Questions

Order

What should I do if my order is lost?

If your order is lost, returned to sender, or affected by other issues, please file a claim here: https://savedby.io/file-a-claim.

If you did not purchase Package Protection at checkout, you will need to contact the carrier (USPS, UPS, or DHL) directly to file a claim.

Should you require any assistance or need us to provide information for the claim documents, feel free to email us at orders@lambwolf.co.

When will my order ship?

We have a 24-72 hours processing time before your order is shipped. You’ll receive a notification email with tracking details once your order has been processed.

Why my order has not been shipped?

If your order contains a pre-order item, your order will be shipped once all items in your order are ready.

Why am I not eligible for free shipping when my order is $60 or above?

If there is a bed or large item in your order, you will not be eligible for free shipping.

Any question?

please reach out to orders@lambwolf.co and we will get back to you shortly!