Enjoy free shipping on orders over $100 to U.S + Canada.
WHEN WILL MY ORDER SHIP?
By placing an order you agree to waiting the current 2-5 business days processing time before your order is shipped. If your order contain a pre-order or back-ordered item, it will be shipped when that item is ready. We ship Monday-Friday via UPS/ USPS. Please allow a few extra days for processing during holiday seasons.
All delivery dates are estimates as we ship our order through a third party (USPS, Fedex, DHL, UPS, etc) and we do not ship on non-business days or bank holidays.
Please note that it may take 24-48 hours for the shipping carrier to update the tracking information.
Order issues for packages presumed to be lost by the carrier (where the status is not "delivered" or has passed from the estimated delivery date from 48 hours) must be filed within 30 days from the last checkpoint.
We charge a flat rate shipping fee and the amount depends on the country and region you live in:
Dog beds are excluded from the free shipping policy due to the larger sizes of these products, and shipping cost will be calculated by the ship-to address.
Please see more details on our FAQ page.
DUTIES + TAXES FOR ORDERS OUTSIDE OF U.S.
The paid amount for your order does not cover import duties and taxes which may be charged by your local customs office. Such charges are imposed by your customs authorities and are outside of our control. As such, we are unable to accurately estimate and collect the related duties at checkout. It is the responsibility of the customer to pay any local import duties.
You can always contact us for any shipping question at firstname.lastname@example.org.