We have a 24-72 hours processing time before your order is shipped. You’ll receive a notification email with tracking details once your order has been processed.

If your order is lost, returned to sender, or affected by other issues, please file a claim here: https://savedby.io/file-a-claim.

If you did not purchase Package Protection at checkout, you will need to contact the carrier (USPS, UPS, or DHL) directly to file a claim.

Should you require any assistance or need us to provide information for the claim documents, feel free to email us at orders@lambwolf.co.

For international returns, please kindly email kay@lambwolf.co.

Upon receipt of the email, our team will proceed with processing your return.

Lambwolf reserves the right to reject any returned product that does not comply with our return policy.

We have a 30-day return policy for all products. By placing an order, you accepts our return policy.

You can start a return with your order number and zip code/email/phone number.

Refunds can be applied to the original payment method or in the form of store credit.

Please note that final sale items are not eligible to be returned.

Lambwolf reserves the right to reject any returned product that does not comply with our return policy.

If your order contains a pre-order item, your order will be shipped once all items in your order are ready. 

If there is a bed or large item in your order, you will not be eligible for free shipping.