To be eligible for a return, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging.

All returned items must be unused. If the hang tags are detached from the product, exchanges or returns will not be processed.

Sale items or gift cards are non-refundable.

We have a 30-day return policy for all products. By placing an order, you accepts our return policy.

You can start a return with your order number and zip code/email/phone number.

Refunds can be applied to the original payment method or in the form of store credit.

Please note that final sale items are not eligible to be returned.

For Europe and Canada returns:

Please kindly email kay@lambwolf.co. Upon receipt of your email, our team will proceed with processing your return and send you a return label.

Lambwolf reserves the right to reject any returned product that does not comply with our return policy.

For returns from the rest of the world (outside the U.S., Canada, and Europe):

Please return the items to our warehouse using a trackable shipping service. Once we receive the returned items, we will process your refund or exchange. Kindly note that return shipping costs are the responsibility of the customer.

We will notify you once we’ve received and inspected the returned items. We will refund immediately once your return was approved. Please remember it can take up to 14 days for your bank or credit card company to process the refund.

We have a 30-day exchange policy for all products.

To be eligible for an exchange, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start an exchange, please login to our return/exchagne portal using your order number, zip code or email. Then you can follow the steps in the portal to process the exchange.

For customers in Canada:

Please email orders@lambwolf.co to initiate your return or exchange.

Please login to our return/exchange portal and click on the wrong item shipped, then choose the reason " item was defective" or "I received the wrong/missing item(s)" and submit the request.

Our system will process a replacement order automatically. 

Feel free to reach out to orders@lambwolf.co if you still need help.

Please login to our return/exchange portal and click on the item(s) you'd love to replace, then choose the reason " Warranty" and submit the request.

Check out more details here.

Our system will process a replacement order automatically. 

Feel free to reach out to orders@lambwolf.co if you still need help.