Products
How long will the play objects last?
To be eligible for a return, your item must be Our play objects are made with composite fabrics specifically designed for pet toys. However, every single dog plays differently and some dogs can chewed up shoes or a couch. We cannot guarantee any play objects against that and no dog toy is indestructible. When choosing appropriate toys and enrichment activities for your dog, take into account their “chewsonality.”
If your dog has a destroyer chewsonality and one that can come forth easily upon frustration with puzzle toys, do pay extra attention during playtime. Always supervise your pet and do not allow your pet to continue on playing if you can see they are ripping the toy up or one that is damaged until it is repaired.
What are the toys made out of?
Our play objects are made with a variety of fabric materials including polyester, acrylic, cotton and nylon.
Are the toys/play objects toxic free?
Yes. All fabric and PP cotton fillings are tested free of harmful heavy metals. For more details: We test all the fabric to EN71-3 standard and they are all tested free of the following potential toxic materials: aluminium, antimony, arsenic, barium, boron, cadmium, chromium (III), chromium (VI), cobalt, copper, lead, manganese, mercury, nickel, selenium, strontium, tin, organic tin and zinc. For details, please refer to the official BSI document: https://img1.17img.cn/17img/files/201908/attachment/1ccaae26-9caf-4286-9a7e-dcc4fda55b9b.pdf
Squeakers and fillings are tested to meet the U.S. ASTM F963-17 standard.
Can I wash the toys/play objects?
Yes. Our toys/play objects are machine wash friendly with a gentle cycle, and we suggest you put it into wash bag for a more delicate wash.
Where are your products made?
Our products are made in China.
Can the ball inside the POP be washed?
Yes. The ball inside the POP is machine wash friendly. However, you should set your washer to low for tumble and line dry if the toy contains the POP ball.
Why does the toy/play object break after a few plays?
Please note that no toy is completely indestructible, and we suggest you supervise the play to ensure safety if you know your dog is not gentle with toys.
How much does the gear weigh?
Walk set
12ft / 3.6m NOMAD 0.24lbs or 110g
20ft / 6m NOMAD 0.34lbs or 155g
30ft / 9m NOMAD 0.45lbs or 205g
MELLEM narrow 0.36lbs or 161.7g
MELLEM wide 0.45lbs or 201.7g
MELLEM X 0.43lbs or 194.4g
WYNN 0.229lbs or 103.9g
OTTO / extra small 0.16lbs or 74.4g
OTTO / small 0.24lbs or 108.4g
OTTO / medium 0.26lbs or 119.7g
OTTO / large 0.28lbs or 126g
AVA / small 0.14lbs or 63g
AVA / medium 0.21lbs or 98g
AVA / large 0.23lbs or 105
Connector Set
REI narrow 0.16lbs or 72.9g
REI wide 0.2lbs or 89.7g
REI X 0.18lbs or 83g
KNOX narrow 0.19lbs or 88.4g
KNOX wide 0.22lbs or 101.3g
KNOX X 0.22lbs or 101.3g
SOLO narrow 1.5oz or 43g
SOLO wide 1.6oz or 45g
Travel Set
ORII / extra small 0.37lbs or 170g
ORII / small 0.52lbs or 235g
ORII / medium 0.66lbs or 300g
ORII / large 0.98lbs or 445g
OLLA / 1.16lbs or 530g
OTTO harness
What should I do if my dog is between sizes?
Please follow the size guide here to measure your dog.
Is the material stain-proof?
No. The material is waterproof but it is not stain-proof.
Will the harness work if my dog is a puller?
The OTTO is designed with a D ring in the front. If your dog pulls, we suggest attaching the leash in the front instead.
Do you have the OTTO in XL?
The largest size we have for OTTO is Large.
Do you have a tutorial on how to measure for the OTTO?
Yes. Please check out our blog here.
NOMAD long line
What is the width and thickness of the material?
The material is 1cm in width and 13mm in thickness. (The metrics system is used here for precision.)
Can I use the NOMAD as a tie down?
No. The NOMAD material is waterproof but it is not indestructible and it is not designed for that use. It is designed to provide extra freedom for your dog during decompression walks and for recall training.
What is the O ring in the handle meant for?
The O ring is designed for you to attach poop bag holder or to connect to other gears such as our REI to create a crossbody configuration with the long line.
Is the material stain-proof?
No. The material is waterproof but it is not stain-proof. If your gear is stained, it will be covered under our lifetime WARRANTY for wear + tear and you can enjoy 25% discount for a replacement.
MELLEM leashes
How do I decide between choosing wide vs narrow?
We designed the wide and narrow options for multiple reasons:
STRENGTH
The carabiners of the wide are tested for a higher pull strength and so the wide is recommended for larger breeds.
COMFORT
The wide is also recommended for those with larger hands for comfort. If you would like to wear your leash in a crossbody configurations with a larger dog, the wide would be more comfortable as well. If you have a smaller dog, narrow is recommended instead.
STYLE
We recommend the narrow for smaller breeds so the leash will not look out of scale. The narrow matches with the width of our OTTO harness in XS and the wide matches with the width of our OTTO harness in S, M and L.
Is the material stain-proof?
No. The material is waterproof but it is not stain-proof. If your gear is stained, it will be covered under our lifetime WARRANTY for wear + tear and you can enjoy 25% discount for a replacement.
How can I remove the stain on my leash?
We suggest using baby oil to remove the stain.
ORII travel mat
What is the ORII meant for?
ORII is designed around portability for urban life. It features a lightly padded + easy to clean surface optimal for short rests such as during transportation, at a cafe or at a friend’s. More importantly, it offers a familiar place and acts as a signal for your pet as to where to stay in unfamiliar spaces. It is that something you can always just pick up and go without hesitation instead of doing assessment of whether you are comfortable enough to carry everything (weight wise) for the day.
Can I use ORII as a travel dog bed?
That being said, ORII is thinner than regular dog mats so to stay as compact and light as possible. It is not a travel dog bed and it is not made to provide warmth because that is just not the purpose of the design.
What is the weight of ORII?
XS weighs 0.37lbs or 170g = 1.5 Bagel
S weighs 0.52lbs or 235g =2 Bagels
M weighs 0.66lbs or 300g = 3 Bagels
L weighs 0.98lbs or 445g = 3 Bagels
Is the material stain-proof?
No. The material is water-repellent but it is not stain-proof. It will not have a problem with saliva, regular food or rain. If your mat is stained, it will be covered under our lifetime WARRANTY for wear + tear and you can enjoy 25% discount for a replacement.
Can I wash the insert of the MAATIN?
Yes. The insert is machine wash friendly, and we suggest you wash it with low spin and line dry it after the wash.
Others
Who should I contact for a press opportunity?
Please reach out to Tiffany at press@lambwolf.co
Who should I contact for a wholesale opportunity?
How can I become a Brand Ambassador?
Please visit the page here and submit your application, and our team will reach out if your application is approved.