We have a 14-day return policy for all products and return requests will not be accepted for orders placed by mistake.
If you find any product to be defective, we will either send over a replacement or issue a refund for the product. If the product is OOS, refund can be applied to the original payment method.
To start a return, you should firstly contact us at firstname.lastname@example.org with 'RETURN' and your order number as the subject line, and describe the situation. We will send you instructions on how and where to send your package. Items sent back to us without requesting will not be accepted, and rejected items will be sent back to the original shipping address at the customer’s expense.
Please note that sale items are not eligible to be returned.
Lambwolf reserves the right to reject any returned product that does not comply with our return policy.
A $8 restocking fee will be charged for all returns and exchanges. Shipping costs are non-refundable.
To be eligible for a return, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to include a printed order confirmation or proof of purchase.
All returned items must be unused, and the Lambwolf Collective mesh bag must be returned together. If the hang tags are detached from the product, exchanges or returns will not be processed.
Sale items or gift cards are non-refundable.
Please email us to cancel an order. A $8 restock and admin fee will be charged for cancelling orders. Orders can only be cancelled before they are processed or shipped.
We will notify you once we’ve received and inspected the returned items. We will refund immediately once your return was approved. Please remember it can take up to 14 days for your bank or credit card company to process the refund.
We have a 14-day exchange policy for all products and exchange requests will not be accepted for orders placed by mistake.
To start a return, you should firstly contact us at email@example.com with 'EXCHANGE' and your order number as the subject line, and describe the situation. If your request is accepted, we will send you instructions on how and where to send your package. Items sent back to us without requesting will not be accepted.
Both inbound and outbound shipping will be charged for exchanges. Exchanges for sizes for certain products such as the ORII, the MAATIN and the human collection are not accepted as we always state the dimensions on our product pages clearly.
Please note that as collars and leashes are handmade, a small deviation in length of 3/4 inch or 2 cm for collar, or 3 inches or 7.5 cm for leashes, are considered acceptable and will not be considered as defective.
Damages + Other Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.