POIREAU

We stand behind our products and are proud to offer a warranty for products that are easily prone to "puppy accidents". 

Torn apart? Chewed up? You can claim a 100% store credit for a replacement within 180 days — you’ll just need to cover $8 for shipping on the new item.

Please log in to our return portal and click on the item, then choose the reason " Warranty" and submit the request. Once submitted, the system will automatically apply your store credit.

Your order will be processed within 24-72 hours if all items in your order are in stock.

For more details on international orders, please refer to our shipping page.

We have a 30-day return policy for all products. By placing an order, you accepts our return policy.

You can start a return with your order number and zip code/email/phone number.

Refunds can be applied to the original payment method or in the form of store credit.

Please note that final sale items are not eligible to be returned.

WALK SETS
Hand wash or wipe down with a damp towel regularly
Soak with medium strength detergent when more dirt is involved

PLAY OBJECTS
Machine wash gentle cycle and air dry
Vacuum the surface for easy cleaning in between washes

TRAVEL MATS, BED COVERS
Machine wash on gentle cycle
Line dry

BED INSERTS, POOP BAG HOLDERS, HUMAN BAG PRODUCTS
Spot clean with damp towel
Moistened with mild detergent if needed